Maintenance and Repair Request

The Maintenance Division of the Housing Authority is responsible for managing the maintenance function in the most cost effective manner possible while maximizing the useful life of Housing Authority properties and providing the best service to our residents.

Our maintenance office is located at
901 Dr. Martin Luther King Jr. Avenue
and is open Mon-Fri 8 am-4:30 pm

Residents are expected to keep their housing unit clean, safe and sanitary at all times.  If you need anything repaired please phone 827-1294 immediately and the Barret Center office will submit a work order request for the repair.  We do not schedule appointments for work orders. Work orders received in the morning are usually completed by the afternoon.  Work orders received after 12 noon are usually completed the following morning.

All emergency work orders are completed within a 24-hour period.  Please keep in mind special circumstances may arise that could delay taking care of non-critical work orders.  In this instance, they will be done as soon as possible.

For resident-on-demand work orders such as  handicap ramps, dryer vents, etc., your requests will be placed on the waiting list.  Placing planned maintenance and vacancy preparation work ahead of resident work requests does not indicate the above mentioned residents-on-demand requests are unimportant.

It emphasizes the importance of maintaining control of the maintenance work by performing scheduled routine, vacancy preparation and preventive work orders first.  By doing so the Housing Authority will decrease on-demand work and maintain the property in a manner that will keep and attract good tenants.

CHARGES

New residents are given a Resident Charge List.  This list covers most items that are generally damaged by household members or guests.  The Resident Charge List is subject to change due to change in cost of materials and labor.  The Resident Charge List also lists the cost of court action taken against a resident for lease violations, small claims and garnishments.  Residents will be charged when there is neglect, carelessness, misuse of deliberate destruction of Housing Authority of Henderson property.  When changes are made to the Resident Charge List, you will be notified in the monthly newsletter regarding those changes.  Residents are encouraged to come to the office and pick up a new copy at no charge.

Click here to view the most recent Resident Charge List.

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